Government field staff · Elections and emergencies

Election staff manual

Polling staff check procedures for opening, voting and closing the station, at remote polling booths.

  • Phone
  • Tablet
  • Works offline
Phone assistantOn this device · no internet needed

A voter’s name is on the list but they have no ID. What do I do?

Check the list of alternative documents allowed in chapter 6. If they have none of them, follow the procedure in 6.3 and inform the presiding officer.

Can a voter bring someone to help them vote?

Yes, voters who need help can bring a companion, under the conditions in chapter 8. Record it on the form.

What do we do at closing time with people still in the queue?

Everyone in the queue at the closing time can vote. Give slips to the last person in line, per chapter 10.

Example conversation

The problem

Polling staff are often trained once, weeks before election day. Remote booths have no signal, and every mistake can lead to disputes. The manual is long and situations arise quickly with a queue of voters waiting.

Who uses it

Polling officers and presiding officers at polling stations, many of them temporary staff.

What you train it on

  • Polling staff manual
  • Incident procedures
  • Forms guidance
  • Accessibility guidance

How it works on the device

  1. 1

    Trained on the official manual

    Procedures for opening, voting, closing and incidents become the assistant’s knowledge.

  2. 2

    On staff phones

    Answers come from the device at any booth.

  3. 3

    Locked before polling day

    The content version is fixed and published before the election.

Why it runs on the device

  • Confident staff

    Temporary staff can check the right procedure instantly.

  • Consistent procedure

    Every booth follows the same steps.

  • Works at remote booths

    No signal needed.

Questions

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