Field agents meet customers in villages, homes and markets where the signal is weak or gone. RageEdge puts an assistant trained on your product guides, policy wordings and circulars on their phones, so they can answer on the spot and keep customer data on the device.
An agent compares cover options during a home visit, with no connection.
14 use cases, grouped by where the work happens. Each one has its own page.
Agents compare products, eligibility and premiums during the visit, with no signal needed.
“Can a 62-year-old join the family plan?”
Yes, up to 65 at entry. A health declaration is needed for members above 55.
Example answerSurveyors at a farm or accident site check what to photograph and record before they leave.
“What photos do I need for a crop damage claim?”
All four corners of the field, close-ups of damaged plants and one photo with the survey marker, per the claims guide.
Example answerCollection agents check the customer’s options and the approved wording before the visit.
“Can I offer a payment holiday on this loan?”
Not for this product. You can offer to split the overdue amount over three months, with a supervisor’s approval.
Example answerNew agents ask the questions they’d hesitate to ask a manager.
“How do I explain the waiting period?”
Say that some conditions are covered only after a set time, and show the list on page 6 of the brochure.
Example answerWith tools connected, agents log a visit offline; it sends when back online.
“Log today’s visit with the Desai family.”
Saved on the device. It will sync to the CRM when you’re back online.
Example answerCorrespondents in villages ask in Hindi, or any language you train it on, and answer customers on the spot.
“इस खाते में कम से कम कितनी राशि रखनी होगी?”
What minimum balance does this account need?
इस खाते में कोई न्यूनतम राशि ज़रूरी नहीं है।
This account has no minimum balance.
Example answer, in HindiCustomers ask in their own language at a branch tablet or kiosk.
“माझ्या खात्यात किती शिल्लक आहे?”
How much balance is in my account?
ओळख निश्चित केल्यानंतर, सिंक केलेल्या माहितीवरून तुमची शिल्लक दाखवली जाईल.
Answers in Marathi from the synced balance, after the customer confirms their identity.
Example answer, in MarathiOfficers check eligibility and paperwork at the customer’s shop or farm.
“Documents for a crop loan up to ₹3 lakh?”
Land records, ID and address proof, and a sowing certificate from the local office.
Example answerStaff check which documents are acceptable, without sending customer details anywhere.
“Is a utility bill from four months ago fine as address proof?”
No. Under your current policy, section 3.2, address proof must be from the last two months.
Example answerStaff ask about procedures and circulars on branch desktops instead of waiting on a central team.
“New KYC rule for joint accounts?”
From this month, each joint holder completes KYC separately. Circular 14 has the checklist.
Example answerTellers check the steps for unusual transactions while the customer waits.
“Steps for a cash deposit above the daily limit?”
Collect the declaration form, check ID, and get the branch manager’s approval in the system before you accept it.
Example answerStep-by-step guidance on documents and rules for each claim type, from your latest policy wording.
“What’s needed for a cashless hospital claim?”
The policy card, photo ID and the hospital’s pre-authorisation form, sent before admission where possible.
Example answerStaff explain eligibility rules and documents in plain words.
“Can a self-employed tailor get this loan?”
Yes, with 12 months of bank statements and a business proof listed in the policy.
Example answerCustomers ask about services while they wait, in the languages you train it on.
“¿Qué documentos necesito para abrir una cuenta?”
What documents do I need to open an account?
Un documento de identidad y un comprobante de domicilio reciente.
An ID document and a recent proof of address.
Example answer, in SpanishAgents answer in homes and villages with one bar or none.
Questions about a family’s health or money stay on the agent’s phone.
New circulars and premiums reach every phone over the air.
The same three steps run behind every RageEdge assistant, whatever the industry.
Manuals, catalogues, SOPs, tickets and images, trained on your premises, in your cloud or in ours.
How training worksSigned, staged updates reach every device on the schedule you set, with one-click rollback.
Update controlsA wrong answer is one tap away from the right team. They fix the data, and the next version fixes it everywhere.
See the full loopNo. It answers from your own approved product guides and wording, and shows the source. Your agents stay responsible for the advice they give.
Questions and answers stay on the agent’s phone. What syncs to your systems, and when, is up to you.
Update the product guide, and the next version reaches every phone on the update schedule you set.
Pick one team and one use case. We’ll have it running on your own devices in weeks.
Ask ChatGPT, Claude or Perplexity and see what they think. One click, instant insight.