Rural banking in Marathi
Customers ask in their own language at a branch tablet or kiosk.
Banking and insurance · Branches and service desks
Lobby kiosk in the customer’s language
Customers ask about services while they wait, in the languages you train it on.
- Kiosk
- Tablet
- Works offline
- Spanish
Kiosk assistantOn this device · no internet needed
¿Qué documentos necesito para abrir una cuenta?
What documents do I need to open an account?
Un documento de identidad y un comprobante de domicilio reciente.
An ID document and a recent proof of address.
¿Necesito una foto?
Do I need a photo?
Sí, una foto reciente, además del documento de identidad y el comprobante de domicilio.
Yes, a recent photo, as well as the ID and proof of address.
¿A qué hora cierra la sucursal?
What time does the branch close?
A las 16:00 de lunes a viernes. Los sábados cierra a las 13:00.
At 16:00 Monday to Friday. On Saturdays it closes at 13:00.
The problem
Customers wait in the lobby with questions that staff could answer in seconds, if there were time. Customers who speak another language wait longest. Lobby screens usually show adverts, not answers.
Who uses it
Customers in the branch lobby, at a kiosk or a lobby tablet.
What you train it on
- Customer product guides
- Service and document lists
- Branch information
- Translations per language
How it works on the device
- 1
Trained on your customer information
Products, services, opening hours and document lists, in each language you need.
- 2
Ask by voice or touch
Customers ask in their language and see and hear the answer.
- 3
No customer data needed
General questions are answered without logging in.
Why it runs on the device
Shorter waits
Simple questions answered in the lobby.
Welcoming for every customer
In the languages you train it on.
Private
No account details are needed for general questions.
Questions
No. It answers general questions. Transactions stay at the counter or in your app.
It can print a token or tell the customer which counter to go to.
The languages you train it on.
Related use cases
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