Shoppers don’t wait while staff look things up. RageEdge puts an assistant trained on your catalogue, stock and policies on staff phones, handhelds and kiosks, and it keeps answering when the store Wi-Fi doesn’t.
A size question on the shop floor, then the morning shelf check.
14 use cases, grouped by where the work happens. Each one has its own page.
Staff answer customer questions about products, sizes and stock from the shop floor.
“Is this jacket waterproof?”
Water-resistant, not waterproof. For heavy rain, the Trail Shell on rail 4 is fully waterproof.
Example answerStaff check stock, sizes and colours from a handheld on the floor.
“Is this in stock in black, size 9?”
Two pairs in the back room, shelf R3, from the last stock sync.
Example answerStaff check the right policy for a return without calling the help line.
“Can they return a sale item without a receipt?”
Store credit only, within 14 days, with the card used to pay.
Example answerStaff check which items a promotion covers before the customer reaches the till.
“Does the 3 for 2 apply to travel sizes?”
No. Only the full-size range on this week’s promotion list. Travel sizes are excluded.
Example answerStaff find a waiting order and the pickup rules in seconds.
“Where’s order 58213 for pickup?”
Packed and waiting in the collection room, shelf C. The customer needs to show the order code.
Example answerWith tools connected, staff place a customer order for an out-of-stock size.
“Order size 10 for this customer.”
Available at the warehouse, 2 days. Confirm to place the order.
Example answerIn-store kiosks help shoppers find products and compare options with no wait.
“Which kettle is quietest?”
The Quiet Boil 1.5 L, at 48 dB. It’s in aisle 9, next to the toasters.
Example answerShoppers ask in Spanish, or any language you train it on, and get the same answers as in English.
“¿Dónde están las zapatillas para correr?”
“Where are the running shoes?”
En el pasillo 7, junto a la ropa deportiva.
In aisle 7, next to the sportswear.
Example answer, in SpanishRight-to-left languages work the same way, from the product data you already have.
“هل يتوفر هذا بمقاس أكبر؟”
“Is this available in a larger size?”
نعم، المقاس الكبير متوفر على الرف رقم ٣.
Yes, the large size is on shelf 3.
Example answer, in ArabicA camera model on a handheld spots gaps and wrong labels during the morning walk.
“What needs fixing in aisle 6?”
Two gaps and one wrong price label. The gaps are both in the running range.
Example answerStaff check where a new product goes and how many facings it gets.
“Where does the new oat milk go?”
Bay 12, shelf 3, between the almond and soy milk, two facings wide, per this week’s planogram.
Example answerOpening, closing and cash procedures, asked in plain words instead of searched in a binder.
“Steps to close a till early?”
Count the float, print the X report and get a second person to sign the cash bag.
Example answerStaff handle tricky moments the way your policy says, calmly and consistently.
“A security tag is still on after payment. What now?”
Apologise, remove it at the till with the detacher and check the receipt matches the item. No need to call security.
Example answerNew staff learn the range by asking questions between customers.
“What’s new in the kitchen range this month?”
Three new air fryers and a smaller version of the stand mixer. Notes are in this week’s product bulletin.
Example answerAbout a second to the first word, even when the store Wi-Fi is busy.
Back rooms and lower floors don’t stop the assistant.
What shoppers ask stays on the store’s own devices.
The same three steps run behind every RageEdge assistant, whatever the industry.
Manuals, catalogues, SOPs, tickets and images, trained on your premises, in your cloud or in ours.
How training worksSigned, staged updates reach every device on the schedule you set, with one-click rollback.
Update controlsA wrong answer is one tap away from the right team. They fix the data, and the next version fixes it everywhere.
See the full loopAs fresh as your sync. Most stores sync stock several times a day, and the assistant shows when the data was last updated.
Yes. The model runs on the kiosk, so it keeps answering if the store connection drops.
No. It runs on the camera in the handheld or phone your staff already carry.
Pick one team and one use case. We’ll have it running on your own devices in weeks.
Ask ChatGPT, Claude or Perplexity and see what they think. One click, instant insight.