Retail · On the shop floor

Order from the floor

With tools connected, staff place a customer order for an out-of-stock size.

  • Phone
  • Tablet
  • Online for actions
Phone assistantOn this device · connects to act

Order size 10 for this customer.

Available at the warehouse, 2 days. Confirm to place the order.

Deliver it to the customer’s home instead.

Home delivery is 3 days. I’ve updated the draft. Confirm to place it.

What if we’re offline?

The order is saved on the device and sent when the connection is back. You’ll see it in the queue until then.

Example conversation

The problem

When a size is out of stock, the customer often walks out. Placing an order means finding a till, logging into the ordering system and typing details. Staff skip it when the store is busy, and the sale is lost.

Who uses it

Sales associates who want to save a sale when the size or colour is not in store.

What you train it on

  • Product catalogue
  • Delivery and order rules
  • Warehouse availability snapshots

How it works on the device

  1. 1

    Answers first, on the device

    The assistant checks availability from synced data and explains delivery options.

  2. 2

    Your ordering tool does the action

    With your ordering system connected, it prepares the order for the staff member to review.

  3. 3

    Nothing happens without approval

    Staff confirm before the order is placed. Offline, the order waits in a queue and sends when online.

Why it runs on the device

  • Saves the sale

    The customer leaves with an order instead of empty-handed.

  • Quick for staff

    One request replaces several screens.

  • Safe by default

    Every order needs a staff confirmation and is logged.

Questions

All use cases

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