Stock and size checker
Staff check stock, sizes and colours from a handheld on the floor.
Retail · On the shop floor
Click-and-collect help
Staff find a waiting order and the pickup rules in seconds.
- Handheld
- Works offline
Handheld assistantOn this device · no internet needed
Where’s order 58213 for pickup?
Packed and waiting in the collection room, shelf C. The customer needs to show the order code.
Can someone else collect it?
Yes, if they show the order code and their own ID, per the collection policy.
How long do we hold uncollected orders?
Seven days. After that, follow the return-to-stock steps in the policy.
The problem
Customers come to collect and staff search shelves or a slow back-office screen for the order. Pickup rules, such as ID checks and how long orders are held, are easy to forget. Busy collection points build queues at lunchtime and after work.
Who uses it
Staff at the collection point and service desk.
What you train it on
- Click-and-collect policy
- Collection room layout
- Order snapshots
How it works on the device
- 1
Synced order list
Waiting orders and their shelf locations sync to the handheld through the day.
- 2
Rules from your policy
The assistant knows the pickup rules, such as ID checks and how long an order is held.
- 3
Handover logged
With your order tool connected, the handover is recorded and synced when online.
Why it runs on the device
Faster pickups
Staff go straight to the right shelf.
Right checks every time
The assistant reminds staff of ID and code checks.
Works through outages
The last synced list still finds the order if the network drops.
Questions
Only if your order system is connected. Otherwise staff mark it as usual.
They appear at the next sync. Staff can check the order system for anything newer.
Only what is needed to find the order, and it stays on the store device.
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