Loss prevention guidance
Staff handle tricky moments the way your policy says, calmly and consistently.
Retail · On the shop floor
Returns and policy questions
Staff check the right policy for a return without calling the help line.
- Handheld
- Phone
- Desktop
- Works offline
Handheld assistantOn this device · no internet needed
Can they return a sale item without a receipt?
Store credit only, within 14 days, with the card used to pay.
Can this be returned without a receipt?
Exchange only, within 30 days, as set in the returns policy.
Can an opened electrical item be returned?
Only if it is faulty. Test it at the desk and log the fault before you accept it.
The problem
Returns policies have exceptions for sale items, gifts, electricals and online orders. Staff call the help line or a manager, the queue grows and the customer gets frustrated. Different staff give different answers, which leads to complaints.
Who uses it
Till staff, customer-service desks and supervisors handling returns and exchanges.
What you train it on
- Returns and exchange policy
- Category exceptions
- Gift and online-order rules
How it works on the device
- 1
Trained on your returns policy
The full policy, its exceptions and the category rules become the assistant’s knowledge.
- 2
Answers at the till
Staff ask in plain words on the handheld or till PC and get the rule with its condition.
- 3
Policy changes reach every store
When the policy changes, every device updates on the schedule you set.
Why it runs on the device
Shorter queues
No waiting on the phone line for a policy answer.
Consistent decisions
Every till applies the same rule, so customers get the same answer in every store.
Fewer escalations
Supervisors are called only for real exceptions.
Questions
No. It tells staff the rule. Staff and supervisors still make the decision at the till.
Train it on the policy for each region, and each store gets the version that applies to it.
No. It answers from the policy alone. Connecting the till system is optional.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.