Store-ops procedures
Opening, closing and cash procedures, asked in plain words instead of searched in a binder.
Retail · Store operations and training
Loss prevention guidance
Staff handle tricky moments the way your policy says, calmly and consistently.
- Handheld
- Works offline
Handheld assistantOn this device · no internet needed
A security tag is still on after payment. What now?
Apologise, remove it at the till with the detacher and check the receipt matches the item. No need to call security.
Someone left without paying. Do I follow them?
No. Do not follow or stop them. Note the time and description and tell the duty manager, per policy.
How do I log the incident?
Use the incident form on the store PC within the shift. Include time, items and what you saw.
The problem
Loss prevention policies are strict about what staff may and may not do, and getting it wrong can create safety or legal issues. In the moment, staff improvise. Inconsistent handling leads to complaints and risk.
Who uses it
Floor and till staff, and store security teams.
What you train it on
- Loss prevention policy
- Customer-handling guidelines
- Incident reporting steps
How it works on the device
- 1
Trained on your policy
Loss prevention and customer-handling policies are loaded for each region.
- 2
Calm, clear steps
Staff ask discreetly on the handheld and get the approved steps.
- 3
Changes reach every store
Policy updates arrive on every device on your schedule.
Why it runs on the device
Safer for staff
Staff follow the approved steps instead of improvising.
Consistent handling
Customers are treated the same way in every store.
Discreet
Staff can check quietly without calling anyone over.
Questions
It explains how to log them. Recording stays in your incident system.
Yes. Access is by role, and the content stays on the device.
Yes. Train it on the policy for each country, and stores get their own version.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.