Loan officer checklists
Officers check eligibility and paperwork at the customer’s shop or farm.
Banking and insurance · Branches and service desks
Loan eligibility explainer
Staff explain eligibility rules and documents in plain words.
- Tablet
- Desktop
- Works offline
Tablet assistantOn this device · no internet needed
Can a self-employed tailor get this loan?
Yes, with 12 months of bank statements and a business proof listed in the policy.
What counts as business proof?
A shop registration, a trade licence or GST registration, per section 4 of the policy.
Can the spouse be a co-applicant?
Yes. Their income can be added if they share the account or provide their own statements.
The problem
Customers want to know whether they qualify before they spend time on an application. Eligibility rules are detailed and depend on income type, age and documents. Staff explanations vary, and some customers walk away unsure.
Who uses it
Branch staff and relationship managers explaining loans to customers.
What you train it on
- Lending policies
- Eligibility criteria
- Income proof rules
- Document checklists
How it works on the device
- 1
Trained on your lending rules
Eligibility criteria, income proofs and document lists for each loan.
- 2
Plain-word explanations
Staff ask about the customer’s situation and get the rule in plain words.
- 3
Updated with policy changes
New criteria reach every branch in the next update.
Why it runs on the device
Clear for customers
Rules explained in plain words.
Consistent answers
Every branch explains the same rule.
A person decides
Eligibility is explained, not decided.
Questions
No. It explains your written rules. Credit decisions are made by your staff and systems.
No. It explains your products. Customers and staff decide.
Only if your policy gives a formula, and it says the result is indicative until credit review.
Related use cases
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