Branch staff helpdesk
Staff ask about procedures and circulars on branch desktops instead of waiting on a central team.
Banking and insurance · Rural and correspondent banking
KYC help that keeps data on the device
Staff check which documents are acceptable, without sending customer details anywhere.
- Tablet
- Works offline
Tablet assistantOn this device · no internet needed
Is a utility bill from four months ago fine as address proof?
No. Under your current policy, section 3.2, address proof must be from the last two months.
Can a minor open an account with a parent’s ID?
Yes, as a guardian account. The parent’s KYC documents and the child’s birth certificate are needed, per section 5.
Is a photocopy acceptable?
Only with the original seen and verified by staff, per section 3.4.
The problem
KYC rules are detailed, and an unacceptable document means a rejected account opening. Staff are understandably cautious about putting customer details into any online tool. Branch and field connections are unreliable.
Who uses it
Branch staff, correspondents and field officers who onboard customers.
What you train it on
- KYC policy
- Acceptable document lists
- Exception rules
- Regulatory circulars, as summarised by your compliance team
How it works on the device
- 1
Trained on your KYC policy
Acceptable documents, validity rules and exceptions.
- 2
Checked on the device
Staff ask about a document and get the rule, without sending customer details anywhere.
- 3
Policy updates over the air
Rule changes reach every device in the next update.
Why it runs on the device
Customer data stays on the device
Nothing is uploaded to answer a question.
Fewer rejected openings
Documents are checked before submission.
One policy everywhere
Every branch applies the same rule.
Questions
No. It explains your rules. Staff verify documents as your process requires.
No. It is trained on your policies, not on customer records.
Your compliance team, through the console, with every change in the audit trail.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.