Outage call-centre agents
Agents answer callers from the current outage notes and restoration plan, with consistent wording.
Energy and utilities · Control room and customers
Control-room SOPs
Operators find the right procedure in seconds during an event, on air-gapped desktops.
- Desktop
- Works offline
Desktop assistantOn this device · no internet needed
Steps after a feeder trips on earth fault?
Check relay flags, inform the field crew, and do not reclose until the patrol clears the line, per SOP-CR-03.
Who do I call if the feeder trips twice?
The shift engineer, then the protection team on call, per SOP-CR-03 section 4.
What is the reporting deadline for this event?
File the event report before the end of shift, per SOP-CR-10.
The problem
Control rooms are often air-gapped for security, so cloud tools are not an option. During an event, operators must find the right procedure fast. Large SOP libraries are slow to search under pressure.
Who uses it
Control-room operators and shift engineers, on networks separated from the internet.
What you train it on
- Control-room SOPs
- Event response procedures
- Escalation rules
- Contact lists
How it works on the device
- 1
Runs on air-gapped desktops
The assistant runs entirely on the control-room machine, with no internet.
- 2
Trained on your SOPs
Event procedures, escalation rules and contact lists.
- 3
Updated through your process
New versions are delivered through your approved update channel.
Why it runs on the device
Fits air-gapped networks
Nothing needs an internet connection.
Right SOP in seconds
Operators ask in plain words during an event.
Cited procedures
Every answer names the SOP it comes from.
Questions
No. It gives information. Operators control the network.
Through your approved transfer process, signed and checked before loading.
Only if you choose, and logs stay on your network.
Related use cases
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