Vocational training on the job
Trainees ask how to do each step while practising.
Education and training · Skills and vocational training
Frontline staff onboarding
New retail, warehouse and service staff learn procedures by asking, during their first weeks on the job.
- Phone
- Works offline
Phone assistantOn this device · no internet needed
What do I do if a customer wants a refund without a receipt?
Offer an exchange or store credit, per the returns policy. Call the shift lead for refunds above the limit on page 2.
When is my first break?
After three hours, for fifteen minutes. Ask your shift lead to confirm the time on today’s rota.
How do I open the till at the start of a shift?
Log in with your staff number, count the float with the shift lead and enter the total. Steps are in procedure 1.2.
The problem
New staff forget most of a classroom induction within days. They hesitate to ask the same question twice. Training folders sit in the back office, and staff phones often have no signal in stockrooms.
Who uses it
New hires in shops, warehouses, call centres and service roles, during onboarding and probation.
What you train it on
- Staff handbook
- Standard procedures
- Policy FAQs
- Product basics
How it works on the device
- 1
Trained on your handbook
Induction material, procedures and FAQs become the assistant’s knowledge.
- 2
On the staff phone
New hires ask whenever they need to, with no connection needed.
- 3
Kept current
Policy changes reach every device at once.
Why it runs on the device
Faster time to confidence
New staff find answers without waiting for a manager.
Consistent service
Everyone follows the same current procedure.
Works in stockrooms
No signal needed.
Questions
You can choose anonymous topic reporting to improve training, without tracking individuals.
Yes, it can ask questions from the handbook as practice.
The languages you train it on.
Related use cases
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