Settings search that understands problems
Users describe the problem; the assistant finds the right setting.
Device makers (OEM) · On phones, tablets and PCs
Laptop help built in
PC makers ship a troubleshooting assistant that runs offline.
- Laptop
- Works offline
Laptop assistantOn this device · no internet needed
Why is my Wi-Fi not connecting?
Airplane mode is on. Turn it off from the quick settings.
My battery drains fast.
Two apps are using a lot of power in the background. Opening Battery settings so you can limit them.
The external monitor isn’t detected.
Try the left USB-C port, which supports displays on this model, then press the display key twice.
The problem
The most common support question is about connectivity, which is exactly when a cloud assistant can’t help. Users call support for problems they could fix in a minute. Each call costs the maker money and goodwill.
Who uses it
PC and laptop makers, and their support teams.
What you train it on
- Troubleshooting guides
- Model specifications
- Driver and update notes
How it works on the device
- 1
Trained on your support content
Troubleshooting guides and device specifics become the assistant’s knowledge.
- 2
Reads device state
With your permission settings, it checks things like airplane mode or battery health.
- 3
Works with no internet
It answers on the laptop, which matters most when the connection is the problem.
Why it runs on the device
Help when the network is down
The assistant still works when Wi-Fi doesn’t.
Fewer support calls
Users fix common problems themselves.
Your brand on the help
Support carries your name, not a third party’s.
Questions
Only if you allow it and the user confirms. Downloads need a connection.
No. It reads only the device state you allow.
Yes. It can prepare a summary for your support team when the user chooses to contact them.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.