Police field handbook
Officers check procedures and codes on patrol.
Government field staff · Safety and enforcement
Station help desk kiosk
Citizens at a station or public office find out how to file a complaint, request a document or report a lost item, in their language.
- Kiosk
- Works offline
- Bengali
Kiosk assistantOn this device · no internet needed
হারানো মোবাইলের জন্য কীভাবে রিপোর্ট করব?
How do I report a lost mobile phone?
ডেস্কে মোবাইলের বিবরণ ও আপনার পরিচয়পত্র দেখান। আপনাকে একটি রসিদ নম্বর দেওয়া হবে।
Show the phone’s details and your ID at the desk. You will get a receipt number.
Do I need to bring a copy of my ID?
Bring the original. The desk will make a copy if one is needed.
How long will it take?
A lost item report usually takes about 15 minutes at the desk, depending on the queue.
The problem
People often don’t know which counter or form they need, and the duty officer is busy. Visitors who speak a different language wait longer and leave confused. Public offices often have unreliable networks.
Who uses it
Citizens waiting at a station or public office reception, using a kiosk in the waiting area.
What you train it on
- Citizen procedures
- Forms and checklists
- Counter and office information
- Opening hours
How it works on the device
- 1
Trained on public guidance
Citizen-facing procedures, forms and counter information become the kiosk’s knowledge.
- 2
Answers in the visitor’s language
Visitors ask by voice or text in the languages you train it on.
- 3
Updated centrally
Changes to procedures reach every kiosk.
Why it runs on the device
Calmer front desks
Visitors come to the counter prepared.
In the visitor’s language
Fewer misunderstandings at the counter.
Nothing personal is uploaded
Questions are answered on the kiosk.
Questions
It explains how. Filing stays with the officer at the desk unless you connect an online form.
No recording is needed to answer. Questions stay on the kiosk.
Yes, voice in and voice out are available in the languages you train it on.
Related use cases
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