Health worker guide
Community health workers check protocols during home visits.
Government field staff · Field visits
Social welfare home visits
Social workers check eligibility rules and next steps for benefits during home visits.
- Phone
- Tablet
- Works offline
Phone assistantOn this device · no internet needed
Can a widow living with her son apply for the pension?
Yes, if her own income is below the limit in section 4. The son’s income is not counted for this benefit. Note the documents on the checklist.
What documents does she need?
Proof of identity, proof of age, the spouse’s death certificate and a bank account statement, per the checklist.
How long does approval take?
The procedure gives a target of 30 days from a complete application. Delays can be followed up at the block office.
The problem
Eligibility rules for benefits are detailed and change each year. During visits, families ask questions officers can’t always answer from memory. Many households are in areas with poor coverage, and a wrong answer means a family misses support.
Who uses it
Social workers and welfare officers visiting households to explain and register benefits.
What you train it on
- Benefit eligibility rules
- Document checklists
- Application procedures
- Appeals guidance
How it works on the device
- 1
Trained on benefit rules
Eligibility criteria, document lists and procedures become the assistant’s knowledge.
- 2
Answers during the visit
Officers ask on their phone or tablet without needing a connection.
- 3
Updated each budget cycle
Rule changes download when devices connect.
Why it runs on the device
Accurate advice to families
Officers explain the current rules correctly.
Fewer wasted applications
Families gather the right documents the first time.
Household details stay private
Questions are answered on the device.
Questions
No. It explains the rules; the official decision follows your normal approval process.
If your application tool is connected, it can prepare the form for the officer to submit when online.
Not to answer questions. Anything submitted follows your existing data rules.
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