Raise a work order
With tools connected, engineers create a work order after confirming details.
Energy and utilities · Field crews
Line patrol and defect logging
Patrol crews describe a defect by voice and get the right code and priority to log.
- Phone
- Works offline
Phone assistantOn this device · no internet needed
Cracked insulator on pole 118, what priority?
Defect code INS-03, priority 2: repair within 14 days. Add a photo and the pole number to the log.
Bird nest on the cross arm at pole 204?
Defect code VEG-07, priority 3. Log a photo; removal is planned in the next maintenance window.
Leaning pole near the road, what priority?
Defect code STR-01, priority 1. Report to the control room now and keep people clear.
The problem
Patrols cover long distances with little or no signal. Defect codes and priorities are in a manual crews rarely carry. Wrong codes send repairs to the wrong queue, and serious defects wait too long.
Who uses it
Line patrol crews and inspectors walking or driving overhead lines.
What you train it on
- Defect code catalogue
- Priority rules
- Asset register extracts
- Patrol checklists
How it works on the device
- 1
Trained on your defect catalogue
Codes, priorities and repair timelines from your own asset rules.
- 2
Describe it by voice
The crew says what they see and gets the code and priority.
- 3
Logs sync later
Entries are kept on the phone and sent when there is coverage.
Why it runs on the device
Works at remote sites
Answers come from the device, so substations, lines and pipelines without coverage make no difference.
Right code, right queue
Repairs are prioritised correctly from the first report.
Nothing lost offline
Logs wait on the phone until they can be sent.
Questions
Yes. Photos are attached to the log for the planners to review.
It suggests the code and priority from your rules. Planners decide the repair.
Priority 1 answers always tell the crew to contact the control room immediately.
Related use cases
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