Kiosks and public services · Transport

Airport arrivals and transfers

Travellers find services, transfers and rules in their own language, the moment they land.

  • Floor kiosk
  • Works offline
  • Arabic
Floor kiosk assistantOn this device · no internet needed

أين أجد مكتب صرف العملات؟

“Where can I find the currency exchange desk?”

في صالة الوصول، المستوى 0، بجوار البوابة B. مفتوح على مدار 24 ساعة.

Arrivals hall, level 0, next to gate B. Open 24 hours.

¿Dónde recojo mi equipaje?

Where do I collect my baggage?

En la cinta 4, después del control de pasaportes.

Belt 4, after passport control.

كيف أصل إلى وسط المدينة؟

“How do I get to the city centre?”

بالحافلة السريعة من المخرج 3 كل 20 دقيقة، أو بسيارة أجرة من الموقف المقابل.

By express bus from exit 3 every 20 minutes, or by taxi from the rank opposite.

Example conversation

The problem

Arriving travellers often have no mobile data and do not speak the local language. Information desks are busy when several flights land together. Signs cover the main routes but not every service or transfer option.

Who uses it

Arriving passengers, many without local data on their phone yet, and the airport’s customer service team.

What you train it on

  • Terminal maps and services
  • Transfer and taxi options
  • Customs and baggage rules
  • Opening hours

How it works on the device

  1. 1

    Trained on the terminal and transfers

    Services, desks, transfers, rules and opening hours for every hall.

  2. 2

    Speaks the traveller’s language

    Arabic, Spanish and the other languages you train it on, by voice and on screen.

  3. 3

    Updated by the airport team

    Changes to desks or transfers reach every kiosk over the air.

Why it runs on the device

  • Help before the phone works

    Travellers get answers even before they buy a local SIM or find Wi-Fi.

  • ID details stay on the kiosk

    Questions and the details visitors mention are handled on the kiosk itself. Nothing is sent to a server to answer them.

  • No bill per question

    Busy sites answer thousands of questions a day without a cost per request.

Questions

All use cases

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