Kiosks and public services · Health

Clinic wayfinding and test preparation

Directions and the clinic’s own preparation instructions, read out for visitors who can’t read the signs.

  • Floor kiosk
  • Works offline
  • Swahili
Floor kiosk assistantOn this device · no internet needed

Nifanye nini kabla ya kipimo cha damu?

“What should I do before my blood test?”

Kwa kipimo cha kufunga, usile kwa saa 8 hadi 10. Maji ni sawa. Leta karatasi yako ya maabara chumba namba 3.

For a fasting test, don’t eat for 8 to 10 hours. Water is fine. Bring your lab slip to room 3.

Majibu yatakuwa tayari lini?

“When will the results be ready?”

Kwa vipimo vingi vya damu, baada ya siku moja ya kazi. Angalia karatasi yako ya maabara.

For most blood tests, after one working day. Check your lab slip.

Chumba namba 3 kiko wapi?

“Where is room 3?”

Nenda moja kwa moja, kisha kulia baada ya eneo la kusubiri.

Go straight ahead, then right after the waiting area.

Example conversation

The problem

Patients arrive unprepared for tests and have to come back another day. Preparation sheets are handed out in one language and often lost. Clinic signs are hard to follow for people who cannot read them.

Who uses it

Patients visiting a clinic or diagnostic centre, and the front-desk team.

What you train it on

  • Test preparation sheets
  • Clinic map
  • Opening hours
  • Sample collection rules

How it works on the device

  1. 1

    Trained on your preparation sheets

    The clinic’s own instructions for each test, word for word.

  2. 2

    Read aloud in the patient’s language

    Swahili and the other languages you train it on, with directions to each room.

  3. 3

    Updated by the clinic

    New tests or changed instructions reach the kiosk over the air.

Why it runs on the device

  • Fewer repeat visits

    Patients follow the right preparation and the test happens on the first visit.

  • ID details stay on the kiosk

    Questions and the details visitors mention are handled on the kiosk itself. Nothing is sent to a server to answer them.

  • No bill per question

    Busy sites answer thousands of questions a day without a cost per request.

Questions

All use cases

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