Certificates and ID services
Visitors find out which documents they need before they queue, so counters spend time on service instead of explanations.
Kiosks and public services · Government and civic
Voice-first kiosk for low literacy
Visitors speak instead of typing and hear the answer read aloud.
- Kiosk
- Works offline
Kiosk assistantOn this device · no internet needed
Where do I get the pension form?
Counter 6. The kiosk reads the answer aloud and can print the form address.
Can you say that again, slowly?
Counter 6. Go past the waiting area and turn left. The counter is next to the window.
What do I need to bring?
Your ID card and your bank passbook. Staff at counter 6 will help you fill in the form.
The problem
Most kiosks expect visitors to read menus and type. Many people at public offices prefer to speak, and some cannot read the notices at all. They wait in long queues for simple directions, or leave without help.
Who uses it
Visitors who prefer speaking to reading, including older people and anyone uncomfortable with touch screens.
What you train it on
- Service guides
- Counter and room directory
- Form list
- Common questions from the front desk
How it works on the device
- 1
Speak, do not type
A single large button starts listening. The visitor asks the way they would ask a person.
- 2
Answers read aloud
The kiosk speaks the answer slowly and repeats it on request, with large text and icons on screen.
- 3
Trained on your office content
Counters, forms and steps from your own service guides, updated over the air.
Why it runs on the device
Help for people who prefer to listen
Visitors who cannot read the notices still get clear directions.
ID details stay on the kiosk
Questions and the details visitors mention are handled on the kiosk itself. Nothing is sent to a server to answer them.
No bill per question
Busy sites answer thousands of questions a day without a cost per request.
Questions
It works in the languages you train it on. Teams test it with local speakers before launch and improve it from reports.
Yes. A slow-speech option repeats the answer more slowly.
Speech is processed on the kiosk and is not sent to a server.
Related use cases
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