Certificates and ID services
Visitors find out which documents they need before they queue, so counters spend time on service instead of explanations.
Kiosks and public services · Government and civic
Government services kiosk in Bengali
Citizens ask how to apply for or renew documents.
- Kiosk
- Works offline
- Bengali
Kiosk assistantOn this device · no internet needed
আমার রেশন কার্ড কিভাবে নবীকরণ করব?
How do I renew my ration card?
পুরনো কার্ড আর পরিচয়পত্র নিয়ে ৪ নম্বর কাউন্টারে যান, ফর্ম R-2।
Bring the old card and ID to counter 4, form R-2.
নতুন সদস্যের নাম কীভাবে যোগ করব?
“How do I add a new family member’s name?”
জন্ম সনদ বা পরিচয়পত্রসহ ফর্ম R-3 পূরণ করে ৪ নম্বর কাউন্টারে জমা দিন।
Fill in form R-3 with their birth certificate or ID, and submit it at counter 4.
কার্ড হারিয়ে গেলে কী করব?
“What if I lost the card?”
হারানোর একটি লিখিত বিবৃতি আর পরিচয়পত্র নিয়ে ৪ নম্বর কাউন্টারে যান।
Bring a written statement of the loss and your ID to counter 4.
The problem
Renewals follow strict document rules, and a small mistake means another trip. Many visitors are more comfortable speaking Bengali than reading notices. Counter staff spend their time on first-line questions instead of processing applications.
Who uses it
Bengali-speaking citizens at a service centre, applying for or renewing ration cards and similar documents.
What you train it on
- Renewal and application rules
- Form list
- Document checklists
- Counter map
How it works on the device
- 1
Trained on renewal rules
Forms, document lists and counters for each card or document type.
- 2
Speaks Bengali on the kiosk
Visitors ask by voice and hear the answer read aloud, with no network needed.
- 3
Updated centrally
Rule changes reach every kiosk over the air on the schedule you set.
Why it runs on the device
Answers in the visitor’s own words
Visitors ask the way they speak and understand the steps the first time.
ID details stay on the kiosk
Questions and the details visitors mention are handled on the kiosk itself. Nothing is sent to a server to answer them.
No bill per question
Busy sites answer thousands of questions a day without a cost per request.
Questions
No. It explains the steps. The renewal is processed at the counter.
Yes. The answers come from the kiosk, so they keep working.
Yes, in the languages you train it on. Visitors choose on the welcome screen.
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