Government services kiosk in Bengali
Citizens ask how to apply for or renew documents.
Kiosks and public services · Government and civic
Certificates and ID services
Visitors find out which documents they need before they queue, so counters spend time on service instead of explanations.
- Floor kiosk
- Works offline
- Hindi
Floor kiosk assistantOn this device · no internet needed
जन्म प्रमाण पत्र के लिए कौन से कागज़ चाहिए?
“What documents do I need for a birth certificate?”
अस्पताल की डिस्चार्ज पर्ची और माता-पिता दोनों का पहचान पत्र। काउंटर 4, सोमवार से शनिवार।
The hospital discharge slip and both parents’ ID. Counter 4, Monday to Saturday.
प्रमाण पत्र बनने में कितने दिन लगते हैं?
“How many days does the certificate take?”
आम तौर पर 7 कार्य दिवस। तैयार होने पर काउंटर 4 से ले सकते हैं।
Usually 7 working days. You can collect it from counter 4 when it is ready.
क्या इसके लिए कोई शुल्क है?
“Is there a fee for this?”
शुल्क काउंटर पर लगी सूची में लिखा है। भुगतान काउंटर 4 पर ही होता है।
The fee is on the list at the counter. You pay at counter 4.
The problem
Many visitors reach the counter only to find they are missing a document, and come back another day. Counter staff spend much of the day repeating the same checklists. Notices on the wall are in one language and hard to read for people who prefer speaking. When the centre’s network drops, any online help desk stops too.
Who uses it
Citizens visiting a service centre for certificates and ID documents, often with family members. Centre staff keep the service guide up to date.
What you train it on
- Service guides and counter rules
- Document checklists per certificate
- Fee and timing notices
- Office map with counter numbers
How it works on the device
- 1
Trained on your service guide
Document checklists, fees, timings and counter numbers for every certificate and ID service.
- 2
Speaks the visitor’s language
Speech is understood and answered on the kiosk, in the languages you train it on, with large text on screen.
- 3
Updated when rules change
A new checklist or fee reaches every kiosk over the air, on the schedule you set.
Why it runs on the device
Fewer wasted trips
Visitors know what to bring before they join the queue, so more of them are served on the first visit.
ID details stay on the kiosk
Questions and the details visitors mention are handled on the kiosk itself. Nothing is sent to a server to answer them.
No bill per question
Busy sites answer thousands of questions a day without a cost per request.
Questions
No. The question is handled on the kiosk and nothing personal is stored or sent to a server.
It explains the form and the documents. With tools connected it can also print the form or a queue token, after the visitor confirms.
The languages you train it on. Many centres start with the main languages of their district.
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