Certificates and ID services
Visitors find out which documents they need before they queue, so counters spend time on service instead of explanations.
Kiosks and public services · Government and civic
Book a token at the kiosk
With tools connected, the kiosk issues a queue token after the visitor confirms.
- Kiosk
- Online for actions
Kiosk assistantOn this device · connects to act
I need a token for the passport counter.
Token P-42, about 20 minutes. Confirm to print it.
Can I get a token for tomorrow?
This office issues same-day tokens only. Tokens open at 8:00 tomorrow.
Which documents do I need for the passport counter?
Your application receipt, ID proof and two photos.
The problem
Visitors often stand in the wrong queue or take a token for the wrong counter. Staff then redirect them and the wait starts again. A kiosk that only answers questions cannot fix this on its own.
Who uses it
Visitors at offices that already run a token or queue system, and the operations teams who manage it.
What you train it on
- Service to counter mapping
- Token rules
- Opening hours
- Queue system connection
How it works on the device
- 1
Understands the request
The visitor says what they need. The kiosk works out the right service from your service guide, on the device.
- 2
Uses your queue system
With your queue tool connected, it checks the waiting time and prepares the right token.
- 3
Asks before it acts
The visitor confirms on screen, then the token prints. If the connection is down, it says so and gives directions instead.
Why it runs on the device
Right queue, first time
Visitors get a token for the service they actually need.
Approval before any action
Nothing prints until the visitor confirms.
Answers still work offline
If the network drops, directions and checklists keep working; only token printing waits.
Questions
Yes. Printing tokens needs your queue system connected. Answering questions does not.
The kiosk tells the visitor tokens are paused and still answers questions from the device.
No. Any action that changes something waits for the visitor to confirm.
Related use cases
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