Safety at remote sites
Engineers ask for the right procedure before they start work.
Logistics and field service · Field service
Field engineer assistant
Engineers ask for reset steps, part numbers and fault codes at the site, with no signal needed.
- Rugged handheld
- Phone
- Works offline
Rugged handheld assistantOn this device · no internet needed
Part number for the CTRL-500 fan?
FAN-500-12. Two are in your van stock, per this morning’s sync.
Reset steps for this controller?
Power off, hold reset for 10 seconds, power on and confirm the green light.
Fault code F-31 on the CTRL-500?
Fan stalled. Check for obstructions, then test the fan connector. Replace the fan if it doesn’t spin.
The problem
Engineers work in plant rooms, basements and remote sites with no signal. Manuals and part catalogues are on a laptop in the van or not available at all. Repeat visits happen because the right part or step wasn’t known on the first visit.
Who uses it
Field service engineers working on equipment at customer sites.
What you train it on
- Service manuals
- Fault code tables
- Part catalogues
- Van stock lists
How it works on the device
- 1
Trained on manuals and catalogues
Service manuals, fault codes and part catalogues become the assistant’s knowledge.
- 2
Answers at the equipment
Engineers ask on the rugged handheld or phone, with no network needed.
- 3
Van stock included
Van stock syncs each morning so the assistant knows what’s on board.
Why it runs on the device
More first-time fixes
Engineers have the steps and parts they need.
Works anywhere
Basements and remote sites are covered.
Shared know-how
Every engineer gets the same answers.
Questions
Yes. Load the manuals for everything your engineers maintain.
Only with your parts system connected, and only after the engineer confirms.
Your technical team updates them in the console, and devices sync.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.