Field engineer assistant
Engineers ask for reset steps, part numbers and fault codes at the site, with no signal needed.
Logistics and field service · Field service
Report from the field
A wrong answer goes back to the operations team in one tap, and the fix reaches every device.
- Phone
- Works offline
Phone assistantOn this device · no internet needed
This step is wrong for the new model.
Thanks. Reported to the operations team with the model number. It will sync when you’re back online.
Add that the new model has the reset button on the side.
Added to your report. The operations team will see it with the photo you took.
Has my last report been fixed?
Yes. The update reached your device this morning in version 16.
The problem
Field staff know when guidance is wrong, but feedback rarely reaches the people who write it. Workarounds spread by word of mouth instead of being fixed at the source. The same mistake repeats across the fleet.
Who uses it
Drivers, engineers and warehouse staff who spot a wrong or outdated answer.
What you train it on
- All your operational content
- Team ownership of each document
How it works on the device
- 1
One tap to report
Staff flag an answer as wrong and add a short note by voice or text.
- 2
Routed to the right team
Reports go to the team that owns that content, with the device and model details.
- 3
Fixed everywhere
The team corrects the source, and the next version reaches every device.
Why it runs on the device
Content improves
Errors are fixed where they start.
Field knowledge captured
What staff learn on the job reaches everyone.
Works offline
Reports queue on the device and send when online.
Questions
The team that owns the content, as set in the console.
You decide. Many teams include the device and role, not the person’s name.
As soon as the next update ships, on the schedule you set.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.