Driver assistant
Drivers ask about delivery rules, vehicle checks and paperwork by voice while on the road.
Logistics and field service · On the road
Last-mile delivery exceptions
Couriers handle a failed delivery the right way, from your delivery policy.
- Handheld
- Works offline
Handheld assistantOn this device · no internet needed
Customer’s not home and there’s no safe place.
Leave a card, mark the stop as attempted and bring the parcel back. The next attempt is booked for tomorrow.
The parcel is damaged. Do I still deliver it?
Photograph the damage, ask the customer if they accept it and record their answer. If not, bring it back.
The building door code doesn’t work.
Call the customer from the app once. If there’s no answer, mark access failed and move on.
The problem
Every failed delivery has a right next step, and couriers often guess. Wrong handling leads to lost parcels, complaints and disputes. Calling the depot for each exception slows the whole route.
Who uses it
Last-mile couriers and delivery partners on handhelds.
What you train it on
- Delivery exception policy
- Safe-place rules
- Damaged parcel procedure
How it works on the device
- 1
Trained on your exception rules
Failed delivery, damaged parcel and access rules become the assistant’s knowledge.
- 2
The right step at the door
Couriers describe the situation and get the next step at once.
- 3
Logged for the depot
With your delivery system connected, the exception is logged and synced.
Why it runs on the device
Fewer lost parcels
Each exception is handled by the book.
Faster routes
Couriers don’t wait on the phone.
Consistent for customers
Every courier follows the same rules.
Questions
No. Routing stays in your route planning system.
Only through your own app or system, if connected, and only after the courier confirms.
Both. You decide which content each group gets.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.