Last-mile delivery exceptions
Couriers handle a failed delivery the right way, from your delivery policy.
Logistics and field service · On the road
Proof of delivery offline
With tools connected, the delivery is logged offline and synced later.
- Phone
- Rugged handheld
- Online for actions
Phone assistantOn this device · connects to act
Mark order 5521 as delivered.
Saved with photo and time. It will sync when you’re back online.
Add a note: left with reception.
Note added to order 5521. It will sync with the delivery.
How many deliveries are waiting to sync?
Three. They will send automatically when you’re back in coverage.
The problem
Delivery apps often fail to confirm a drop in basements, rural areas or loading docks. Drivers wait for a signal or note it on paper, and records arrive late or not at all. Customers and support teams then see deliveries as missing.
Who uses it
Couriers and drivers who confirm deliveries in places with no coverage.
What you train it on
- Proof-of-delivery rules
- Delivery exception policy
How it works on the device
- 1
Voice or tap to confirm
The driver says or taps that the delivery is done.
- 2
Saved on the device
The confirmation, photo and time are saved on the phone, even offline.
- 3
Sent when online
Your delivery system receives it automatically when the device reconnects.
Why it runs on the device
No lost confirmations
Every delivery is recorded at the door.
Accurate timestamps
The time is captured when it happened, not when it synced.
Less support work
Fewer “where is my parcel” calls for delivered items.
Questions
Records are stored on the device and sync when it is next switched on and online.
No. It works with your app through the tools you connect.
Only as your rules allow, and every change is logged.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.