Smart TV and set-top help
Viewers ask how to use features with the remote’s voice button.
Device makers (OEM) · Cars, TVs, wearables and appliances
Voice help for appliances
Washing machines, ovens and other appliances answer how-to questions on the appliance itself.
- IoT gateway
- Works offline
IoT gateway assistantOn this device · no internet needed
Which programme for wool jumpers?
Use the Wool programme at 30°C with a low spin. It’s on the dial between Delicates and Quick.
How do I clean the filter?
Open the small door at the bottom right, unscrew the filter anticlockwise and rinse it under the tap.
What does the flashing key light mean?
The door is locked while the drum cools. It unlocks within two minutes.
The problem
Appliance manuals are lost within weeks of purchase. Users stick to one programme and never use the features they paid for. Connected-appliance features often need an app and a home network that many users never set up.
Who uses it
Appliance makers adding voice or touch help to their products.
What you train it on
- Appliance manual
- Programme guide
- Care and maintenance instructions
How it works on the device
- 1
Trained on the appliance’s manual
Programmes, care symbols and maintenance steps become the assistant’s knowledge.
- 2
Runs on the appliance
A small model on the appliance’s board answers by voice or on its display.
- 3
Updated when connected
If the appliance connects, updates arrive over the air; if not, it keeps working as shipped.
Why it runs on the device
No app needed
Help works on the appliance, with no setup.
Features get used
Users find the right programme for the job.
Fewer service visits
Simple maintenance questions are answered at home.
Questions
No. Help works without it. Wi-Fi is used for updates if available.
The model is sized for the board during evaluation. Some appliances use a small add-on module.
Only if you allow it, for example starting a programme after the user confirms.
Related use cases
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