Recall and bulletin lookup
New technical bulletins reach every workshop tablet as soon as they are approved.
Automotive · Service and dealers
Warranty desk helper
Service advisors check what is covered before they quote the customer.
- Desktop
- Tablet
- Works offline
Desktop assistantOn this device · no internet needed
Is the battery covered after five years?
Yes. The traction battery is covered for 8 years or the distance in the warranty booklet, whichever comes first.
Is a cracked windscreen covered under the 3-year warranty?
No. Glass damage is excluded unless it is caused by a manufacturing defect, per warranty booklet section 4.6.
What documents do I need for a battery claim?
The repair order, the diagnostic report showing the fault code, and the service history. Submit within 30 days of the repair.
Can I offer goodwill on a car one month out of warranty?
Your goodwill guideline allows it for powertrain faults with a full service history. A manager approves it in the claims system.
The problem
Warranty terms differ by model, component, market and date of first registration, and they change with each model year. Advisors quote customers before they are sure what is covered, and claims are rejected later. Customers wait at the desk while advisors search a policy manual or call the warranty team.
Who uses it
Service advisors and warranty administrators, on a desktop at the service desk or a tablet at reception. Your warranty team owns the policy content.
What you train it on
- Warranty booklets per model year
- Extended warranty terms
- Claim submission rules
- Goodwill guidelines
- Parts and labour codes
How it works on the device
- 1
Trained on your warranty terms
Warranty booklets, extended warranty products and claim rules, per model year and market.
- 2
Answers at the desk
Advisors ask in plain words and get the rule, its conditions and the source section, in about a second.
- 3
Updated with each policy change
When terms change, the desk gets the new version over the air, and older cars still get the terms that apply to them.
Why it runs on the device
Quote with confidence
Advisors check coverage before they quote.
Cleaner claims
Claims start with the right rules and the right documents.
Customer details stay at the desk
What advisors check on the device is not sent to a server to answer.
Questions
No. It explains the rules and the documents needed. Claims are still submitted and approved in your claims system.
Advisors choose the car or scan the VIN, and answers use the terms that applied when that car was registered.
Yes, if you include them. It finds the right code for the repair described.
You update the source, and the new terms reach every desk in the next update, with the effective date shown.
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