In-flight cabin crew assistant
Crew check procedures and service details in the air, with no connection.
Hospitality and travel · Travel and transport crews
Airport staff help during system outages
Gate and check-in agents follow outage procedures on a handheld when the network or departure systems go down.
- Handheld
- Tablet
- Works offline
Handheld assistantOn this device · no internet needed
Departure system is down. How do we board manually?
Switch to the manual boarding list, check names against passports and mark each passenger. Hand the list to the gate supervisor, per outage procedure 2.
Can we accept checked bags without bag tags printing?
Yes, with manual rush tags. Write the flight, destination and passenger name, and record each tag number on the manual list.
What do we tell passengers about the delay?
Use the approved outage announcement: apologise, explain that check-in is continuing manually, and give the next update time.
The problem
When a departure control system or the airport network goes down, every queue stops at once. Outage procedures exist, but they are rarely used, so few agents remember them. The documents often sit on the same network that just failed.
Who uses it
Check-in, gate and transfer agents, and duty managers during network or system outages.
What you train it on
- Outage procedures
- Manual check-in and boarding guides
- Baggage handling rules
- Passenger rights summaries
How it works on the device
- 1
Trained on outage procedures
Manual check-in, manual boarding, baggage and passenger handling procedures become the assistant’s knowledge.
- 2
Answers on the handheld
The procedures are on the device, so they are available exactly when the network is not.
- 3
Updated in normal times
Revisions download over the air whenever the network is up.
Why it runs on the device
Available when systems fail
The guidance works independently of the network that failed.
Consistent handling
Every agent follows the same procedure, step by step.
Faster recovery
Queues keep moving while systems are restored.
Questions
No. It answers from the handheld, which is the point during an outage.
Only if you sync that list to the device in your setup. The example here covers procedures only.
Your operations team updates them in the console, and every device gets the new version.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.