Hotel concierge kiosk
Guests ask about hotel services and the city in their language.
Hospitality and travel · Guests and front of house
Front desk help in the guest’s language
Receptionists answer guests in their own language, from the hotel’s policies, on the desk tablet.
- Counter tablet
- Works offline
- Spanish
Counter tablet assistantOn this device · no internet needed
¿A qué hora sale el autobús al aeropuerto?
What time does the airport bus leave?
El autobús sale cada hora en punto desde la entrada principal, de 5:00 a 23:00.
The bus leaves every hour on the hour from the main entrance, from 5:00 to 23:00.
Do you need a deposit for the minibar?
Yes, a card authorisation at check-in. It is released at checkout if nothing is charged.
Can my friend leave a bag here after checkout?
Yes. Bags can stay in the luggage room until 22:00 on the day of checkout, free of charge.
The problem
A hotel can host guests from dozens of countries in a week, and no desk team speaks every language. Staff fall back on hand gestures or online translators that need a good connection and know nothing about the hotel. Mistakes about checkout times or deposits turn into complaints.
Who uses it
Receptionists and night managers at the front desk, helping guests who don’t share a language with them.
What you train it on
- Check-in and checkout policies
- Deposit and payment rules
- Service hours
- Transport timetables
How it works on the device
- 1
Trained on your policies
Check-in rules, deposits, checkout times and services are taught in the languages you choose.
- 2
Answers on the desk tablet
The receptionist types or says the question and shows or reads the answer to the guest.
- 3
Updated across properties
A policy change reaches the desk tablets of every property in the group.
Why it runs on the device
Correct, consistent answers
Every guest hears the hotel’s actual policy, not a guess.
Works on a busy network
The answer comes from the tablet, so a slow connection never holds up the queue.
Guest details stay at the desk
Nothing a guest says is sent out to answer the question.
Questions
The languages you train it on. Many hotels start with the languages of their most frequent guests.
No. It answers from your hotel’s own content in the guest’s language, so the answer is specific to your property.
No guest data is needed to answer. Questions stay on the tablet.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.