Front desk help in the guest’s language
Receptionists answer guests in their own language, from the hotel’s policies, on the desk tablet.
Hospitality and travel · Guests and front of house
Hotel concierge kiosk
Guests ask about hotel services and the city in their language.
- Kiosk
- Tablet
- Works offline
Kiosk assistantOn this device · no internet needed
What time is breakfast?
6:30 to 10:30 on the ground floor, from the hotel guide.
Is there a pharmacy near the hotel?
Yes, about five minutes on foot. Turn left out of the main entrance; it’s next to the bank. It closes at 21:00.
Can I get a late checkout?
Late checkout until 14:00 depends on availability. The front desk can confirm it for your room.
The problem
At check-in and checkout the front desk queue is longest, and most questions are the same ten: breakfast hours, the pool, the airport shuttle, the nearest pharmacy. Guests who don’t speak the local language wait the longest. Hotel Wi-Fi is often busy in the lobby, so cloud tools are slow exactly when they’re needed.
Who uses it
Guests in the lobby and on the in-room tablet. The front office team owns the hotel guide and the local tips.
What you train it on
- Hotel guide and service hours
- House policies
- Local recommendations
- Shuttle and transport timetables
How it works on the device
- 1
Trained on your hotel guide
Service hours, facilities, policies and your own list of local recommendations become the kiosk’s knowledge.
- 2
Runs on the kiosk itself
Answers come from the device in about a second, without waiting on the lobby network.
- 3
Updated when the guide changes
New opening hours or a seasonal menu reach every kiosk and room tablet over the air.
Why it runs on the device
Shorter desk queues
Routine questions are answered at the kiosk, so staff can focus on check-ins and problems.
In the guest’s language
Guests ask in the languages you train it on and get the same answer the desk would give.
Guest questions stay private
What a guest asks stays on the kiosk and isn’t sent to a server.
Questions
Answers work offline. If you connect your booking tools, it can request a table or a shuttle seat, and the guest confirms first.
Update the hotel guide in the console. The next version reaches every kiosk automatically.
It says so and points the guest to the front desk instead of guessing.
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