Restaurant staff menu expert
Waiters check ingredients and allergens instantly.
Hospitality and travel · Guests and front of house
Room service order
With tools connected, guests order after confirming items and room.
- Tablet
- Online for actions
Tablet assistantOn this device · connects to act
Two coffees to room 412.
Two coffees to room 412, about 15 minutes. Confirm?
What vegetarian dishes do you have tonight?
The vegetable biryani, the paneer tikka and the pasta primavera. Room service runs until 23:00.
Add one vegetable biryani to my order.
Two coffees and one vegetable biryani to room 412, about 25 minutes. Confirm?
The problem
Phoning room service means waiting on hold at busy times, and printed menus are often out of date. Orders taken by phone get the room number or the details wrong. Guests who don’t share a language with the operator give up and go out.
Who uses it
Guests using the in-room tablet. The order lands in your room service system once the guest confirms.
What you train it on
- Room service menu
- Opening hours
- Prices and surcharges
- Dietary notes
How it works on the device
- 1
Menu answers on the tablet
Dishes, prices and hours are answered from the device, even when the network is slow.
- 2
Order through your system
With your room service tool connected, the assistant prepares the order and the guest confirms it first.
- 3
Queued if the network drops
If the connection is down, the confirmed order waits on the tablet and sends as soon as it returns.
Why it runs on the device
Nothing is ordered without the guest
Every order is shown back to the guest to confirm before it is sent.
Fewer wrong orders
Items and room number are confirmed on screen instead of over the phone.
Menu questions answered offline
Guests browse and ask about dishes without any delay.
Questions
It prepares the order and queues it. The order is sent when the tablet reconnects.
Any room service or point-of-sale system with an API, connected as a tool.
Yes. Anything that places an order waits for the guest’s confirmation.
Related use cases
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