Hotel concierge kiosk
Guests ask about hotel services and the city in their language.
Hospitality and travel · Travel and transport crews
Cruise ship guest help
Guests ask about decks, dining and excursions at sea.
- Kiosk
- Phone
- Works offline
Kiosk assistantOn this device · no internet needed
Where is the evening show tonight?
Deck 5 theatre at 20:30, from today’s schedule.
What time do we need to be back from the island tour?
All aboard is 17:30. The tour returns to the pier at 16:45, per the excursion guide.
Which restaurant is open for a late dinner?
The deck 9 buffet until 23:00 and the pizza bar on deck 11 until 1:00.
The problem
At sea, satellite internet is slow and expensive, so cloud assistants struggle. Guest services desks get long queues for simple questions about times and places. Thousands of guests speak many languages and want answers now.
Who uses it
Guests at deck kiosks and in the cruise app. The guest services team publishes the daily schedule.
What you train it on
- Daily programme
- Deck plans
- Dining hours and menus
- Excursion guides
How it works on the device
- 1
Trained on daily schedules
Deck plans, dining hours, shows and excursion details become the assistant’s knowledge.
- 2
Answers from the kiosk or phone
Everything runs on the device, without using the ship’s satellite link.
- 3
Updated each day
Each morning’s schedule reaches every kiosk over the ship’s local network.
Why it runs on the device
No satellite bill per question
Answers come from the device, not over the satellite link.
Shorter guest services queues
Simple questions are answered on the spot.
In the guest’s language
Guests ask in the languages you train it on.
Questions
No. It answers from the device. The local network is only used to deliver daily updates.
If you connect your booking tool, it can prepare a booking for the guest to confirm.
Yes. Each ship’s devices can follow their own update policy and content.
Related use cases
All use casesPut AI where your work happens.
Pick one team and one use case. We’ll have it running on your own devices in weeks.