Municipal tax and water bills
Where to pay, what to bring and what a notice means, in the citizen’s language.
Kiosks and public services · Government and civic
Utility bill kiosk in Swahili
Customers learn how to pay bills and report faults.
- Kiosk
- Works offline
- Swahili
Kiosk assistantOn this device · no internet needed
Ninawezaje kulipa bili ya maji?
How can I pay the water bill?
Hapa kwenye kioski, kwa pesa za simu, au kwenye dirisha namba 2.
At this kiosk, by mobile money, or at counter 2.
Bomba linavuja barabarani, niripoti wapi?
“A pipe is leaking on the road. Where do I report it?”
Ripoti kwenye dirisha namba 3 au piga namba ya dharura iliyo kwenye bili yako.
Report it at counter 3 or call the emergency number on your bill.
Kwa nini bili yangu ni kubwa mwezi huu?
“Why is my bill higher this month?”
Angalia usomaji wa mita kwenye bili. Ukiona kosa, nenda dirisha namba 2.
Check the meter reading on your bill. If it looks wrong, go to counter 2.
The problem
Customers queue just to ask how to pay or how to report a fault. Bills contain codes and charges that are hard to follow. Network outages at the office stop online help exactly when queues are longest.
Who uses it
Customers of a water or power utility visiting a customer service office.
What you train it on
- Bill layout and codes
- Payment options
- Fault reporting steps
- Tariff notices
How it works on the device
- 1
Trained on billing and fault rules
Payment options, bill explanations and how to report a fault.
- 2
Speaks Swahili on the kiosk
Voice in and out, with the answer on screen, and no network needed to answer.
- 3
Updated when tariffs change
New tariffs and options reach the kiosk over the air.
Why it runs on the device
Faster service at busy offices
Common questions are answered at the kiosk, so counters handle payments and complaints.
ID details stay on the kiosk
Questions and the details visitors mention are handled on the kiosk itself. Nothing is sent to a server to answer them.
No bill per question
Busy sites answer thousands of questions a day without a cost per request.
Questions
Answers work offline. Payment needs your payment system connected and a connection.
Not by default. With a tool connected and the customer’s consent, it can, online.
The languages you train it on, for example Swahili and English.
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